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Managing Customers Using Technology
Sales & Marketing
This free online course will teach you about customer management technologies for businesses. Maintaining healthy and friendly relationships with your customers, potential customers, and suppliers is essential in growing and preserving any business. This course will teach you the fundamental principles behind customer relationship management (CRM), the four stages of CRM, and how to implement technology into your corporate strategy for CRM.
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Managing Customers Using Technology
Learn about customer relationship management to grow your business.
This free online course will teach you about customer management technologies for businesses. Maintaining healthy and friendly relationships with your customers, potential customers, and suppliers is essential in growing and preserving any business. This course will teach you the fundamental principles behind customer relationship management (CRM), the four stages of CRM, and how to implement technology into your corporate strategy for CRM.
Course description
Course module
A short ad will play before each lesson.
4 Lessons
Introduction to Customer Relationship Management (CRM)
In this module you will be introduced to Customer Relationship Management (CRM) fundamentals and why the customer should be at the centre of your business. You will learn about the four stages of CRM and what is involved in each of the stages.
1.Learning Outcomes
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2.Introduction to CRM
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3.The Four Stages of CRM
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4.Lesson Summary
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4 Lessons
Introduction to Campaign Management
1 Lessons
Course assessment
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