Topic A - Attitude in the Workplace

Topic B - Professionalism

Topic C - Making Changes through Personal Accountability

Review Quiz

In this module, Positioning Yourself as a Professional, students will learn about how their attitude affects them in the workplace. This module will cover the attitude projected by professionals and how to behave professionally as well as how to make changes in attitude through personal accountability.

Topic A - Your Image as a Whole

Topic B - Becoming More Marketable

Topic C - Communicating and Image

In this module, Enhancing Your Professional Image, students will learn about ways in which they can enhance their professional image. This module will take a look at enhancing your image as a whole, how to become more marketable as an individual, and the best processes for communication in regards to your image.

Topic A - Time Management

Topic B - Project Management Techniques

Topic C - Making Decisions

In this module, Expanding Your Skills, students will learn about methods with which they can expand upon their skills. This module will begin by discussing time management and how important time management is in a professional environment. Students will then learn about project management techniques as well as the process for making decisions.

Topic A - Keys to Effective Communication

Topic B - Presentations

Topic C - Meetings

In this module, Communicating for Results, students will learn about communicating for the best results. We will start by discussing keys to effective communication in a professional setting, then we will take a look at giving presentations to communicate ideas and plans. This module will then wrap up by discussing meetings.

Topic A - Work and Your Personality

Topic B - Networking

Topic C - Roles in the Office

In this module, Building Relationships and Networks, students will learn about the process for building relationships and networks. This module will start by taking a look at work and your personality and how the two work together. Students will then learn about networking effectively as well as roles in the office environment.

Professionalism in the Office - Assessment

Learn how to improve your reputation and standards in the workplace with this free online course.

Professionalism in the Office

This free online course teaches the basics of professional behavior in the work environment. You will learn about positioning yourself as a professional and enhancing your image as well as about expanding your skills, communicating for results and building relationships and networks. Start this course today and learn how to exude professionalism in the workplace.

Learning Outcomes

Project Management Overview

Project Management FrameWork

Project Teams

Project Leardership

Agile Project Management

Project Management Toolset

Risk Management

Project Management Documentation

Communication in Project Management

Lesson Summary

This module introduces you to the foundation concepts and aspects of project management. Starting with an overview of what's involved and the general framework, you will learn about the process of creating and leading project teams, how to manage risk, document your project properly, and the importance of communication.

A Project Life Cycle Overview

Initiation Phase

The Planning Phase

Planning The Schedule

Resource Management

Project Procurement

Budgeting a Project

Planning Quality

The Implementation/Execution Phase

Monitoring and Controlling

The Closing Phase

Methodologies for Project Management

The Methodologies of The Agile Family

International Projects

This module guides you through the life cycle and various phases of a project, detailing the components of each phase—from planning your budget to managing your team. It begins with an overview of different project management methodologies, followed by a brief discussion on involvement in international projects.

Diploma in Project Management - Assessment

This free online diploma course teaches you how to implement project phases like a professional that gets things done.

Diploma in Project Management

This diploma course guides you through every aspect of project management in a clear and simple manner. We lay out the crucial phases of the system development lifecycle: analysis, planning, design and evaluation. We then delve into the practical aspects of project management methodology to prepare you for success in this exciting industry. This course suits anyone who wants to be effective in completing projects on time and under budget.

Getting Started

In this module, Getting Started, students will be given an overview of the skills covered in this course, and will explain how these skills can lead to becoming successful Executive Assistants. Some of these skills include the ability to adapt to various styles of management, being socially intelligent, how to effectively manage time, how to organize meetings, and how to be a gatekeeper.

Working with Your Manager

Demo 1

In this module, Working with Your Manager, students will recognize how to adapt their communication and work style to better meet the style, needs, and responsibilities of their boss. The module will also discuss the importance of identifying one's responsibilities with their employer in order to clarify what is expected of them, leading to a more harmonious relationship.

Administrative Soft Skills

In this module, Administrative Soft Skills, students will identify the interpersonal techniques that make for being an effective administrator. These techniques revolve around social intelligence, and include manners like active listening, paying attention to social cues, being self aware, as well as being aware of others.

Effective Time Management

In this module, Effective Time Management, students will recognize how to maintain control of their time and increase productivity. Students will learn about calendar management, how to prepare for changes and surprises, how to keep others on track, and how to differentiate between what is urgent, and what is important.

Meeting Management

In this module, Meeting Management, students will recognize how to effectively plan, organize, and time business meetings. Meetings are crucial to the success of a business, and it is an assistant's job to plan and set them up. The skills this module will go over include creating an agenda, keeping minutes, keeping the meeting on time, and knowing variations for large and small meetings.

Tools for the Trade (I)

In this module, Tools for the Trade (I), students will be introduced to the tools they need to be a successful executive assistant. The module will go over things like proper email protocol, how to use office machinery, basic computer and software skills, as well as the importance of communication skills. Being proficient in this skills and etiquette is essential to being a great assistant.

Tools for the Trade (II)

In this module, Tools for the Trade (II), students will continue to learn about the tools every reputable executive assistant needs in their arsenal. Some of the tools that will be mentioned include phone and voicemail etiquette, word processing tools, business writing, and internet research. The ever changing nature of technology shapes the job of the assistant, and keeping up with it will make one invaluable to their employer.

Being an Effective Gatekeeper

In this module, Being an Effective Gatekeeper, students will

Organizational Skills

In this module, Organizational Skills, students will learn about key organizational skills to optimize their work as an executive assistant. With the busy schedule that assistants have to keep, organizational skills are essential to success. You must learn how to prioritize, plan, and work towards your goals. Staying organized is a skill that you can always work to improve. However, by implementing the techniques in this module, you will improve your efficiency as an assistant.

Confidentiality Guidelines

In this module, Confidentiality Guidelines, students will learn about confidentiality guidelines. As an assistant, you will be privy to confidential information. It is imperative that you learn how to handle this information and keep privileged information from leaking to the public. Following confidentiality guidelines will make you a better assistant and improve the level of trust that your employer has in you.

Special Tasks

In this module, Special Tasks, students will learn about the special tasks they will have to handle as an executive assistant. As a valued assistant, you should be prepared to take on special roles and tasks. You will find yourself interacting with clients and managing social media. You may be managing projects and hosting trade shows. With a little practice and research, you will be ready for any situation.

Executive Assistant Skills - Assessment

Learn the skills you need to become an executive assistant with this free online course.

Executive Assistant Skills

This course teaches you everything you need to know to become an efficient executive assistant. We provide administrative ‘soft’ skills like effective time management and communication. We then cover the tools of your new trade like email protocol, computer proficiency and interpersonal skills. We also explain how to schedule and manage meetings and handle special tasks. Sign up to take your place close to the action as you learn from the best.

Topic A - Effective HR Administration - Overview

Effective Human Resource Administration Overview - Assessment

In this module, Effective Human Resource Administration Overview, students will be provided and introduction to Human Resources and be given an overview of the course. This basic overview will touch on The individual worker the group, the environment in which the work is performed and the leader responsible to ensure proper performance.

Topic A - Motivation - What is it?

Topic B - The Need Hierarchy

Topic C - The Two-Factor Theory

Topic D - The Practical Side of Rewards

Fundamentals of Motivation - Assessment

In this module, Fundamentals of Motivation, students will learn about motivation. The course will go over two-way communication. It will also teach Bob Nelson’s six dimensions to creating a motivating environment. Student's will also learn about The Need Hierarchy. The topic will also demonstration  the The Two-Factor Theory.

Topic A - Opinions Really Count

Topic B - The Individual

Topic C - Interpersonal Behaviour

Individual Behaviour - Assessment

In this module, Individual Behaviour, students will learn about the behaviour of individual employees in a company. This module will provide a break down into understanding the options, values, and goals of an individual employee to better understand them an work with them to achieve the greater goals of the company.

Topic A - Definition of a Group

Topic B - Stages of Group Development

Topic C - Intragroup Behaviour

Topic D - Intergroup Behaviour

Topic E - Team Building

Group Behaviour - Assessment

In this module, Group Behaviour, students will learn about understanding the behaviour of a group of employees and how to form effective and productive groups. The module begins with defining a group. Students will then learning about the stages of group development. It will then break down characteristics of groups, intragroup behavior, and intergroup behavior.

Topic A - Nature of Informal Organization

Topic B - Benefits of Informal Organization

Informal Organization - Assessment

In this module, Informal Organization, students will learn about the nature of informal organization. The module will touch on interpersonal relations. The module will also compare informal leadership vs formal leader. It will also compare organization goals vs. individual or group goals. Students will also learn about Yukika Awazu’s Five Roles Played by Members of the
Networks.

Topic A - The Evolution

Topic B - Workplace Violence

Topic C - Stressed Employees

Technology and People at Work - Assessment

In this module, Technology and People at Work, students will learn about the evolution of technology at work. The module will then touch on research and development. Students will also learn about postindustrial society and how it effects them in the modern workplace. It will also cover the important HR subject of workplace violence.

Topic A - Quality Challenges

Topic B - Management

Topic C - Participative Approaches

Productivity and Quality Improvement - Assessment

In this module, Productivity and Quality Improvement, students will learn about improving productivity and quality in the workplace. The module discusses quality challenges such as absenteeism or presenteeism. Students will learn about total quality management. They will also learn about participative approaches.

Topic A - Work in America

Topic B - Job Enrichment Principles

Topic C - Challenges in Job Design

Job Redesign and Job Enrichment - Assessment

In this module, Job Redesign and Job Enrichment, students will learn about nature of job redesign. Students will also be introduced to the motivating potential score. They will also learn job enrichment principles. The module will also go over some of the challenges in job design, such as, new workplace designs, and  use of telework.

Topic A - Nature of Leadership

Topic B - Common Behaviours

Topic C - Contingency Leadership

Topic D - The Next Decade

Topic E - Internal Leaders

Fundamentals of Leadership - Assessment

In this module, Fundamentals of Leadership, students will learn about the nature of leadership. The module will go over employee assumptions as it relates to leadership. Students will also learn about the different type of leadership behavior, including authoritarian, paternalistic, participative and laissez-faire.

Topic A - Employee Development

Topic B - Performance Appraisal

Topic C - Appraisal Problems

Developing, Appraising and Rewarding Employees - Assessment

In this module, Developing, Appraising and Rewarding Employees, students will learn about employee development. It will go over the process of employee development, from recruiting to screening and selecting, to orientation, training, and appraising. Students will also learn about the performance appraisal process.

Topic A - Technology's Impact

Topic B - The Process

Topic C - Effective Communications

Communicating for Effectiveness - Assessment

In this module, Communicating for Effectiveness, students will learn about effective workplace communication. The module will provide examples of technology’s impact on workplace communication, and the types of technology used. Students will also learn about the five elements of the communication process.

Topic A - Nature of Conflict

Topic B - Nature of Change

Topic C - Participation and Communication

Managing Conflict - Assessment

In this module, Managing Conflict, students will learn about the nature of conflict. Students will learn about types of conflict like institutionalized conflict and emergent conflict. The module also provides tools and tips for conflict management, such as general counseling, and reorientation. Students will also learn about dealing with employee drug abuse.

Topic A - Multinational Enterprise

Topic B - Integrating the Dimensions

Human Relations in Global Business - Assessment

In this module, Human Relations in Global Business, students will learn about Multinational Enterprise. The module will go into detail about International Culture and teach students about Geert Hofstede’s Four Cultural Dimensions. It will also cover the impact at work that culture has. The module will also touch on outsourcing.

Diploma in Effective Human Resource Administration - Assessment

Learn effective human resource administration skills, productivity, and quality improvement with this free online course

Diploma in Effective Human Resource Administration

This free online course Effective Human Resource Administration, teaches students human resources skills such as motivational and productivity skills. The course will also cover managing conflict and change. The course will also cover human relations in global business. It will discuss technology and people at work. So, why wait? Start this course today and learn about effective human resource administration.

Responsibility and Management

Processes and Maintenance

Documentation Needs

This module will introduce you to work responsibilities, time management and business communication. You'll learn how to manage accounts payable and make the best use of office resources in your organisation. You'll study different types of business documents and their proper use in different situations to achieve your corporate goals.

Course assessment - Corporate Process Management

Learn how to boost your efficiency and productivity in the office with this free online business administration course.

Corporate Process Management

Do you want to improve business operations to stay competitive and drive innovation within an organisation? This business administration course explains how to manage your time, workload and priorities in the office. We show you how to effectively communicate with coworkers and create a positive work environment. We also examine business documents and the elements of a productive organisational meeting. Sign up to improve your corporate skills.

Getting Started with PowerPoint

Overcoming Procrastination - Part 1

Overcoming Procrastination - Part 2

Four P’s of Goal Setting

Improving Motivation

Wise Time Management

Tips for Completing Tasks

Increase Your Productivity

“To Do” List Characteristics

Smart Goals

Mistakes Will Happen

This module will introduce students to goal setting, including overcoming procrastination, the four p's of goal setting, and improving motivation. Discover how to wisely manage your time, tips for completing tasks, and tips for increasing your productivity. Lastly, learn about smart goals and mistakes to avoid.

Setting Smart Goals

Prioritizing Your Time

Planning Wisely

Tackling Procrastination

Crisis Management

Organizing Your Workspace

Delegating Made Easy

Setting a Ritual

Alternatives to Meetings

This module will introduce students to time management skills, including setting smart goals, prioritizing your time, and planning wisely. Discover how to easily delegate tasks and set a ritual. Lastly, learn about meeting management and alternatives to meetings.

Understanding Lean

Liker’s Toyota Way

The TPS House

The Five Principles of Lean Business

The First Improvement Concept (Value)

The Second Improvement Concept (Waste)

The Third Improvement Concept (Variation)

The Fourth Improvement Concept (Complexity)

The Fifth Improvement Concept (Continuous Improvement)

The Improvement Toolkit

This module will introduce students to the lean process and six sigma, including understanding lean, Liker's Toyota way, and the TPS house. Discover the five principles of lean business, learning first about value, then about waste. Lastly, cover variation, complexity, and continuous improvement as you round out your understanding of Lean Process and Six Sigma.

Efficiency Management in the Workplace - Assessment

Learn about goal setting, time management, and six sigma with this free online course.

Efficiency Management in the Workplace

This free online course will introduce students to goal setting, including overcoming procrastination, improving motivation and tips for completing tasks. Discover how to set smart goals, prioritise your time, and plan wisely. Lastly, learn about Liker's Toyota way, the five principles of lean business, and the improvement toolkit. So, why wait? Start this course today and learn about efficiency management in the workplace.