Learning Outcomes

Characteristics of the Hospitality Industry

Career Prospects in the Hospitality Industry

The Accommodation Sector

Lesson Summary

In this module, you will be given an insight into the characteristics of the hospitality industry. You will explore various topics such as key terms associated with hospitality to career prospects within the hospitality industry.

The Accommodation Product - Part 1

The Accommodation Product - Part 2

Guest Types and Related Services

This module focuses on accommodation and various types of rooms within the hospitality industry. You will learn how the rooms are rated and the different types of bed.

Introduction to Hotel Operations

Organization and Function of Hotel Departments

In this module, you will learn all you need to know about hotel management, from the organization structure of a hotel to the functions of different hotel departments.

Front Office Department

Front Office Relationship to Other Departments

This module provides useful information on the hotel front office. You will learn about the day-to-day operations of the front of house and the four steps of the guest cycle.

Housekeeping Department

Housekeeping and Other Departments

This module teaches you about the housekeeping department and the various characteristics of this area. You will learn about different roles and the duties of key positions in this department as well as the room status codes.

Hospitality Management - First Assessment

You must score 80% or more to pass this assessment.

Introduction to the Food and Beverage Sector

Restaurant Organizaion and Duties of Key Positions

This module focuses on the food and beverage sector in a hotel. You will become knowledgeable on the different functions of the food and beverage departments as well as the key restaurant positions.

Classification of Food and Beverage Services

Food and Beverage Service Principles

In this module, you will learn about various aspects of food and beverage services. You will learn about the five food groups and what is needed for a balanced diet. This module also teaches you about different menu types.

Menu Planning and Design

Knowledge of Food and Beverage Services

This module provides you with knowledge on a number of areas associated with restaurant planning. You will learn about the menu planning process as well as the steps involved in setting a table correctly.

Kitchen Layout for Food and Beverage Services

Personal Hygiene

This module teaches you the features of a well planned kitchen. You will learn about the different types of kitchen equipment and how to manage personal hygiene in the kitchen.

Food Safety

Food Handling Process

In this module, the main focus is on the observance of good hygiene codes and habits in relation to the food handling process, from initial food purchasing and storage through the preparation and cooking procedures to food service and finally disposal.

Food Service Accidents

Fire Safety and First Aid

This module covers the main types of accidents in the food service sector, and the procedures and precautions that can be undertaken to minimize the effects. Fire safety and basic first aid procedures are also covered.

Hospitality Management - Second Assessment

Taking Customer Orders

Describing Dishes

Key Expressions

Learn more about English in Tourism for restaurant service from taking customer orders, describing dishes and key expressions.

English for Restaurant Service Assessment

Enquiries

Reservations

Check-In and Check-Out

Complaints

Learn more about English language skills for hotel reception and front desk work from handling inquiries, making reservations, check-in, check-out, and resolving customer complaints.

English For Hotel Reception And Front Desk Assessment

Diploma in Hospitality Management Including English Language Studies - Assessment

Learn the principles of hospitality management and the English language skills required in the sector.

Diploma in Hospitality Management Including English Language Studies

This free online hospitality course will be of great interest to anyone who wants to start or further their career in the sector. The course teaches you the functions of various departments in hotels and restaurants and the roles involved in working in them. The course also delves into the English language skills needed to work in the sector, from the front desk of a hotel to restaurant waiting staff. So don't delay, start your learning today.

Basics of Report Writing

Planning for Report Writing

Information Sources and Collection

In this module, you will learn the basics of report writing such as its components and types. Discover the planning stages of report writing, and how to prepare a skeletal framework. Explore the various sources of information and types for report making and how to evaluate findings.

Proposal Writing

Punctuation Guide for Report Writing

Report Presentation

In this module, you will delve into the intricacies of structuring, revising, and presenting reports. You will learn to employ visual aids effectively and master the art of persuasive proposal writing. You will explore techniques for creative thinking,  fostering innovation in your report writing and problem-solving processes.

Introduction to Report Writing - Course Assessment

Learn how to write formal reports in this free online business English course that improves your communication skills.

Introduction to Report Writing

Writing reports is a key skill used to drive effective communication in the professional world. Reports serve as a powerful tool that transforms raw data and information into meaningful insights and actionable recommendations. This business English equips you with the communication skills needed to excel in the field of report writing. We cover English grammar, examine the structure of reports and explain how to add visual elements to your work.

English For Tourism - Hotel Reception And Front Desk - Course Assessment

Learn the English language for work in a hotel reception and at the front desk with this free online course.

English for Tourism - Hotel Reception and Front Desk

This free online English Language course will teach you English language skills for use in hotel receptions and front desks. The hotel industry is one of the biggest in the world, employing tens of millions of people globally. This online course will teach you the essential english language skills required to work in a hotel, starting from how to answer general hotel inquiries, to outlining a hotel's check-in and check-out procedures.

The Administrator's Role

Organizational Skills

Communication skills

Problem Solving Skills

Cultural Awareness in the Workplace

This module will teach you how to effectively use English in a business setting, understanding the administrator's role, honing organizational skills, refining communication prowess, sharpening problem-solving abilities, and fostering cultural awareness in the workplace.

English for Business Administration - Course assessment

This online English course teaches information that can help your skills and qualifications to be an administrator.

English for Business Administration

Are you ready to unlock your potential in the world of business? Dive into our intensive English for Business Administration course to provide you with vital skills such as understanding the administrator's role, honing organizational skills, refining communication prowess, sharpening problem-solving abilities, and fostering cultural awareness in the workplace. Join us and step into a future of success and opportunity!

Collocations & Vocabulary

Work Idioms & Stress

Gerunds & Infinitives

Linking Words

Phrasal Verbs

Advanced Level English - Discussing Work: Course Summary

Presentations, listening practice and assessment questions designed to increase your knowledge of the topics.

Course Assessment - Advanced Level English: Discussing Work

Improve your business English skills with the phrases and vocabulary taught in this free online English course.

English Grammar and Vocabulary - Discussing Work (Advanced Level)

This free online English language course will teach you about the grammar and vocabulary used when Discussing Work. This course will teach you about discussing a range of work-related topics as well as important verbs, collocations, phrasal verbs, linking words, and expressions used when doing so. You will also learn about the correct application of gerunds and infinitives, which can help you to enhance your English sentence structure.

The Role of Finance

Financial Documents

Communication

Key Financial Processes

This module addresses the basic concepts of finance, financial documents with their roles and interpretation, successful communication approaches, financial analysis and other financial processes, various investment preferences, and practices.

Business English for Finance - Course Assessment

This free online course covers finance roles, communication strategies, financial documents and regulations.

Business English for Finance

Understanding financial terminology is essential for effectively managing finances, making informed investment decisions, and developing a personalised financial strategy. This course deepens awareness of these concepts by investigating different fields of finance and economic indicators, various financial documents, effective communication tactics, fundamental financial procedures, financial regulations, and cultural awareness.

Ancient & Medieval Travel

Renaissance & Modern Travel

Travel in the USA

3 units of interactive presentations: Ancient & Medieval Travel; Renaissance & Modern Travel; Travel in the USA. This module includes learning outcomes and lesson summary units.

Modes of Transport

History of Accommodation

Time, Money & Motivation

3 units of interactive presentations: Modes of Travel; History of Accommodation; Time, Money and Motivation. This module includes learning outcomes and lesson summary units.

Tourist or Traveller?

Careers in Tourism: Part 1

Careers in Tourism: Part 2

3 units of interactive presentations: Tourist or Traveller?; Careers in Tourism (Part 1); Careers in Tourism (Part 2). This module includes learning outcomes and lesson summary units.

Tourist Attractions

Tourist Amenities

Transport Systems

3 units of interactive presentations: Tourist Attractions; Tourist Amenities; Transport Systems. This module includes learning outcomes and lesson summary units.

Tourism Studies - First Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism Studies course: History of Travel; Factors Influencing Travel; Careers and Tourism; Amenities and Transport. You can repeat this assessment in order to pass it.

Reasons for Travel

Travel for Pleasure

Business Travel

3 units of interactive presentations: Reasons for Travel; Travel for Pleasure; Business Travel. This module includes learning outcomes and lesson summary units.

Sun Holidays

Marketing Tourism

City & Country

3 units of interactive presentations: Sun Holidays; Marketing Tourism; City & Country. This module includes learning outcomes and lesson summary units.

Target Audience

Advertising Methods

2 units of interactive presentations: Target Audience; Advertising Methods. This module includes learning outcomes and lesson summary units.

Determining Objectives

Attracting Attention

Promoting Brand Loyalty

3 units of interactive presentations: Determining Objectives; Attracting Attention; Promoting Loyalty. This module includes learning outcomes and lesson summary units.

Tour Packages

Retail Travel Agencies

Online Travel Services

3 units of interactive presentations: Tour Packages; Retail Travel Agencies; Online Travel Services. This module includes learning outcomes and lesson summary units.

Tourism Studies - Second Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism course: Types of Travel; Travel Destinations; Advertising Tourism; Promotional Campaigns; The Tourist Industry. You can repeat this assessment in order to pass it.

English for Tourism - Restaurant Service - Course Assessment

Tourist Information Offices

Tour Itineraries

Tour Booking

Tour Commentaries

Learn more about using English when working in areas such as tourist information or guided tours.

Tourist Information And Guided Tours - Course Assessment

Diploma in International Tourism including English Language Studies - Course Assessment

Learn about the exciting career opportunities in the modern tourism industry with this free online course.

Diploma in International Tourism including English Language Studies

This free online tourism course will guide you through the career opportunities that await in the tourism industry. Tourism is of great importance in the modern economy of many countries and regions around the world, generating over one trillion dollars in revenue annually. By the end of this course, you will be have a much stronger understanding of the modern tourism industry and the English language skills necessary to start a career in it.

Introduction to E-mails

Business English for Telephonic Communication

Handling Business Calls

English for Meetings

Conducting Business Meetings

This Module will teach you how to effectively use English in a business setting for communicating through e-mails, telephone calls, or during business meetings.

Course Assessment - English for Business Communication

Learn English and how to communicate professionally in emails, phone calls and meetings with this free online course.

English for Business Communication

This business English course introduces you to common English words and phrases you can use to communicate effectively in emails, phone calls and business meetings. We explain how to write professional emails using formal and informal language. We show you how to prepare for phone calls, handle complaints over the phone and leave messages. We also teach you how to schedule and chair business meetings to help you master corporate communication.

Introduction

Preliminary Interview Questions

Star Interview Technique

This module will educate you about effective communication skills for an interview. You will learn about the different types of questions that can be asked in an interview, as well as the possible answers using proper English. A special interview technique called the STAR interview technique will also be explained.

How to Pass Your Job Interview in English - Course Assessment

Learn the purpose of various interview questions and how to correctly answer them in English in this free online course.

How to Pass Your Job Interview in English

This free online course teaches you how to properly prepare for an interview in English. We explain how to find the right words by practicing your answers before the interview. We then examine the idea of ‘active listening’ and go over various standard questions and their appropriate responses. This course provides a thorough understanding of the hiring process to prepare you to ace your next job interview. Enrol today!

Contacting and Welcoming

Office Conversations

Entertaining for Business

Eating Out with Colleagues

Business Networking

This module introduces you to common English words and phrases used in a business context. Practice using professional business language when greeting new associates, and conversing with business colleagues. Learn how to entertain visiting associates by making recommendations and dining out. Learn, and practice, business networking skills.

English for Business Socializing - Course assessment

Learn how to use business English to socialize and network with colleagues in this free online business English course.

English for Business Socializing

This business English course introduces you to common English words and phrases you can use to communicate in the workplace. We explain how to greet and welcome colleagues before conducting casual and business conversations. We show you how to entertain visiting business associates and engage in small talk and dinner conversation. We also discuss professional etiquette and business networking to build relationships that advance your career.

Enhance your English speaking skills and express yourself more confidently when guiding tours, with this free course.

English for Tourism - Tourist Information and Guided Tours

English is the main language of international communication and is essential for people working in the tourism industry. This course introduces the key English vocabulary needed when speaking to tourists. You will learn the necessary English skills for working in tourist information offices, including how to provide directions, understand guidebooks, and write press releases. You will also learn how to conduct guided tours, and more!

History of Journalism

Principles of Journalism

In this module you will learn about journalism, you will explore the history of journalism, as well as important principles, or ideas, that make good journalism possible.

How Journalists Decide on a Topic

Pitching a Story

Gathering Sources

Reporting Sources

In this module, you will learn how journalists research their stories and interview their sources.

How to Begin an Article

The Style of Print Media

Editing

In this module, you will learn about how to write briefly and with emphasis, create a lead that makes the audience want to read more, and effectively edit and proofread article drafts. At the end of the unit, you will create a lead and write an article based on that lead.

How Broadcast Journalism Differs from Print

TV News Today

In this module, you will learn about broadcasting the news, speaking skills for delivering the news, learn how to write a script and read a news report for people to listen to.

Origins of Digital Media

Impact on Traditional Media

Challenges Facing Digital Media

In this module, you will learn about how journalism is changing fast because of digital technologies.

Learn English language skills for careers related to journalism with this free online course.

English for Journalism

This free online course on English for Journalism will teach you the history and principles of journalism. You will learn about how print and digital media are researched, written and consumed through authentic readings and video lectures as well as about how you can expand your vocabulary and enhance your ability to read, research, and develop local and global news stories in the English language.