Learning Outcomes

Stakeholders and Service Delivery

Continuous Improvement and Managing Quality

Quality and Team Building

Lesson Summary

In this module, you will learn how to identify the different stakeholders and manage their expectations before measuring the quality of health services. We cover the various stages of continuous improvement, the responsibilities of improvement facilitators and how to control quality.

Managing Quality and Service Delivery in Healthcare - Course Assessment

Learn how to manage the quality of service delivery to improve overall patient satisfaction in this free online course.

Managing Quality and Service Delivery in Healthcare

According to the WHO, one in 10 hospital patients in high-income countries suffer some sort of injury while receiving treatment. Low- and middle-income countries have 5.7 to 8.4 million deaths annually related to poor-quality care. This course will teach you how to manage quality care and offer safe, effective, and timely healthcare service. You will also study the theories of quality and explore team-building techniques.

Coursera Announces Layoffs, Stock Plunges Despite $100M Milestone

40+ Free Certificates from Wolfram U: Expand Your Computational Universe

Udemy Appoints McKinsey Veteran as CEO Amid Growth Challenges

7 Best Technical Writing Courses to Master Documentation and Communication

Chasing 100M Daily Users, Duolingo Reconsiders Ads, Paying Influencers, and Its Most Expensive Plan

Harvard’s Intro to Python: Earn a Free Certificate

BloomTech’s Downfall: A Long Time Coming

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021

From Zero to Cybersecurity Analyst: How Google’s Certificate Can Launch Your Career

Inside the Coursera-Udemy Deal: Three Bids, Two Years and a Rival Suitor

Udacity’s 2021: Year in Review

7 Best Reverse Engineering Courses for 2025

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

Harvard and MIT’s $800 Million Mistake: The Triple Failure of 2U, edX, and Axim Collaborative

Why Duolingo is Worth More Than Coursera and Udemy Combined

8 Best Ecology Courses for 2025: How Species and Systems Interact